1.                  To create a new Personal Folders file:

A.                  Click the File menu, click Data File Management, and click Add.

B.                 Click the File menu, click New, and click Outlook Data File.

C.                 Click the Tools Menu, click E-mail Accounts, choose View or change existing e-mail accounts, click Next, and click New Outlook Data File.

D.                 Use any of the above methods.

 

 

2.                  To create a new Outlook profile:

A.                  Click the File menu, click New, and click Profile.

B.                 Click the Start menu, click Control Panel, click the Mail icon, click Show Profiles, and click Add.

C.                 Click the Tools Menu, click E-mail Accounts, click Add Profile, and click Next.

D.                 Outlook does not support multiple profiles.

 

 

3.                  How do you open the design view for a custom form?

A.                  In the main Outlook window, click the Tools menu, click Forms, and click Design a Form.

B.                 Click the options arrow (▼) next to the New button on the standard toolbar and click Design Form.

C.                 Open the form you want to customize, click the Actions menu, and click Design.

D.                 Click the Edit menu and click Change This Form.

 

 

4.                  To close a Personal Folders file:

A.                  Right-click the file in the folder list and click Close.

B.                 Click the File menu, click Data File Management, select the file, and click Remove.

C.                 Select the folder in the folders list and press delete on your keyboard.

D.                 Either A or C.

E.                 Either A or B.

 

 

5.                  What does the Omsgclas utility do?

A.                  It changes the default form for a folder.

B.                 It applies your custom form to existing items.

C.                 It lets you design a form for Outlook 97 or 98.

D.                 It lets you publish a form in any version of Outlook.

 

 

 

 

6.                  What tasks can you perform with the Mailbox Cleanup utility?

A.                  Empty deleted items.

B.                 View the size of your folders.

C.                 Perform an AutoArchive.

D.                 All of the above.

 

 

7.                  What is the Outlook Address Book?

A.                  It’s a service that lists all of your contacts sources.

B.                 It’s a file that stores all of your contacts.

C.                 It’s the only way to address new mail messages.

D.                 It stores all of your personal contacts.

 

 

 

8.                  Which statement is not true about archiving in Outlook?

A.                  You can set archive options to delete old items.

B.                 Archiving usually moves items to a different personal folders file.

C.                 Archiving can only be done automatically.

D.                 AutoArchive can delete old messages.

 

 

9.                  How would you export your contacts to a Comma Separated Values (.csv) file?

A.                  Outlook only exports to a .pst file.

B.                 Click the File menu, click Import and Export, click Export to a file, choose Comma Separated Values (Windows), choose your contacts folder, specify a file name, and click Finish.

C.                 Copy and paste your contact data into an Excel file.

D.                 Click the File menu, click Import and Export, click Export to a file, choose Excel, choose your contacts folder, specify a file name, and click Finish.

 

 

10.             How do you set Outlook to prompt for a profile on launch?

A.                  You can’t set this option; you must switch profiles within Outlook.

B.                 Click the File menu and check “Prompt for profile.”

C.                 Press the F1 key when starting Outlook.

D.                 Click the Start menu, click Control Panel, click the Mail icon, click Show Profiles, and put the dot next to Prompt for a profile to be used.