1.            How many types of e-mail accounts does Outlook support?

A.            4

B.            1

C.           5

D.           6

 

2.            What does POP3 stand for?

A.            Pretty Original Postoffice 3

B.            Post Office Protocol-3

C.           Nothing; it’s just a protocol type

D.           Any of the above

 

3.            What’s the difference between POP3 and IMAP accounts?

A.            One has a mailbox on a server that you download mail from; with the other your mailbox stays on the server and Outlook mirrors that mailbox.

B.            There is no difference.

C.           POP3 accounts have an undelete feature while IMAP accounts don’t.

D.           One is faster than the other.

 

4.            What’s the easiest way to set up an e-mail account?

A.            Click the File menu, choose New, and click Account.

B.            Click the Tools menu, click E-mail Accounts, and choose Add a new e-mail account.

C.           Right-click on a mail folder and click Accounts.

D.           Click the Actions menu and click E-mail Accounts

 

5.            What feature isn’t available in an HTTP account?

A.            Spelling and grammar check.

B.            Copying files to your personal folders

C.           Using rules.

D.           Junk e-mail features.

 

6.            Where can you access send/receive options from?

A.            Click the options arrow on the send/receive button on the standard toolbar.

B.            Click Tools, click Options, click the Mail Setup tab, and click the Send/Receive button.

C.           Click the Tools menu, choose Send/Receive, and then choose the correct option.

D.           Any of the above.

 

7.            Where are you most likely to have a Microsoft Exchange Server account set up?

A.            At work.

B.            At school.

C.           At home.

D.           None of the above.

 

8.            Which information do you need when setting up an HTTP account?

A.            Your e-mail address, your password, your incoming server, and your outgoing server.

B.            Your name, your e-mail address, and your password.

C.           Your e-mail address, your outgoing server, and the outgoing port number.

D.           Your e-mail address, your password, and your Internet Service Provider name and telephone number.

 

9.            What folders will you see in an IMAP account?

A.            You will always see calendar, contacts, and inbox.

B.            You’ll see inbox, plus whatever other folders you’ve chosen during setup.

C.           It depends on what your system administrator has set.

D.           You will always see your inbox and tasks list.

 

10.         If Outlook is closed, where else can you access e-mail account settings?

A.            Choosing the Mail icon in the Control Panel.

B.            By pressing F8 when your computer starts.

C.           You can only set up an e-mail account when Outlook is open.

D.           Double-click the Account icon on your desktop.