1.                  How do you assign a category to an item?

A.                  Select the item, click the Edit menu, and click Categories.

B.                 Right-click the item, choose Options, and click Categories.

C.                 Open the item and click the Categories button.

D.                 Any of these options, depending on which item you’re in.

 

 

2.                  Which of these is not a way of changing your view in an Outlook folder?

A.                  Current View

B.                 Multiple pages

C.                 Toolbar icons

D.                 Column headers

 

 

3.                  What is the Outlook journal used for?

A.                  A place to put your thoughts and moods.

B.                 It’s a calendar.

C.                 To track your activities with contacts or with Office files.

D.                 It is where new mail messages are stored.

 

 

4.                  What’s the easiest way to do a mail merge?

A.                  Open Microsoft Word, click the Tools menu, choose Letters and Mailings, and click Mail Merge.

B.                 Open Microsoft Word, click the New menu, and click your document type.

C.                 Open Microsoft Outlook, click the File menu, and click Mail Merge.

D.                 Open Microsoft Outlook, right-click a contact, and click Merge.

 

 

5.                  What’s the best way to start planning a meeting using Outlook?

A.                  Send an e-mail asking everyone for their schedules for the next year.

B.                 Assign a task to everyone you plan to invite.

C.                 Open your calendar folder, click the Actions menu, and click Plan a Meeting.

D.                 Put the appointment in your calendar and hope everyone sees it.

 

 

6.                  What items can you link a contact to?

A.                  Journal entries

B.                 Tasks

C.                 Calendar appointments

D.                 All of the above

 

 

7.                  How do you assign a task to someone?

A.                  Click the File menu and click Assign Task.

B.                 Bombard them with e-mails reminding them of what they have to do.

C.                 Open a new or existing task, click Assign Task, and fill in their information.

D.                 None of the above.

 

 

8.                  What’s the proper way to add holidays to your calendar?

A.                  Click the Tools menu and click Add Holidays.

B.                 Click the Tools menu, click Options, click Calendar Options, and click Add Holidays. Check off the countries you want and click OK.

C.                 There is no way to do it automatically; you must enter them all in by hand.

D.                 In the calendar folder, click the Actions menu and click Add Holidays to my Calendar.

 

 

9.                  What is the activities tab in the contacts folder for?

A.                  It tracks what items you’ve linked this contact to.

B.                 It opens up that contact’s calendar.

C.                 It lets you see that person’s e-mail.

D.                 It tracks what tasks you’ve assigned that person.

 

 

10.             What types of files can you ask Outlook to track using the journal?

A.                  Picture files

B.                 All types of word processing documents

C.                 Saved Outlook searches

D.                 Microsoft Office files