1.                  Disk Defragmenter does what to your computer?

A.                  Increase your computer’s Internet speed.

B.                 Eliminates the chances of having hard disk errors.

C.                 Improves hard disk access speed (read/write speed).

D.                 Fixes corruption on your hard disk.

 

2.                  The Check Disk utility included with Windows XP can be run manually.

A.                  True

B.                 False

 

3.                  To recommended way to initially install a software package is?

A.                  To use the Add New Hardware Wizard.

B.                 To use the Add or Remove Programs applet.

C.                 To use the OEM Media (which was included with your software package.)

D.                 To use the Internet to install the software.

 

4.                  In Windows XP, Device Manager is used for what purpose?

A.                  To manage installed software.

B.                 To manage installed Windows updates and security patches.

C.                 To manage installed hardware devices.

D.                 To manager user accounts.

 

5.                  How would you uninstall a driver?

A.                  Open Device Manager, right click on the device, and select Uninstall.

B.                 Open Device Manager, right click on the device, and select Properties. Then, under the Driver tab in the Properties window select Uninstall.

C.                 You cannot uninstall a driver from Windows XP.

D.                 Right click on the device and select Update Driver.

 

6.                  It is possible to view your devices in Device Manager by their IRQ settings.

A.                  True.

B.                 False.

 

7.                  What is the main purpose of Task Manager?

A.                  To allow you to see who is logged onto the computer.

B.                 To display dynamic information for your CPU Usage.

C.                 To display the amount of Page File in usage.

D.                 To end hung or frozen programs.

E.                 All of the above.

 

8.                  What are the different ways you can perform Windows Updates? (Select all that apply.)

A.                  By Internet

B.                 By snail-mail

C.                 By telephone

D.                 By fax

 

9.                  What is the best way to describe a cookie?

A.                  A Temporary Internet File

B.                 Something that contains chocolate chips and you eat.

C.                 A security measure required to browse the Internet.

D.                 Information from a Web server which is stored in a text file on your computer.

 

10.              You are able to undo a System Restore after it has been completed.

A.                  True

B.                 False.